# Support

## Getting help

If you need help with the app, the quickest path is the in-app live chat:

1. Sign in to your Shopify admin
2. Open the **Tectalic Wine Club** app from the left-hand Apps menu
3. Click **Contact support** in the top right of any screen
4. On the Support page, click **Contact support** again to start a chat with the team

For quick how-to questions, try the **AI chatbot** in the corner of every page on this documentation site. It's an automated assistant that answers from the docs themselves — it isn't staffed by our team. For anything that needs a real person, use the in-app live chat above.

Our team is available during Australian business hours for setup, troubleshooting, or any questions about the app.