Frequently Asked Questions (FAQs)
Why Are My Zaps Are Not Being Sent?¶
See the explanation and solution in the No Data is Being Sent to Zapier chapter.
Can I Add Multiple WooCommerce Installations to My Zapier Account?¶
Yes, you can.
You need to install the Zapier Integration for WooCommerce plugin on each of the WooCommerce sites, which typically means purchasing multiple subscriptions for the Zapier Integration so each site can be eligible for updates and support. Each of those sites can be connected to the same Zapier account if you wish.
Do I Need the WooCommerce Legacy API?¶
Zapier Integration for WooCommerce does not use WooCommerce’s Legacy REST API.
Can I authenticate with Application Passwords?¶
Yes! The Zapier Integration does not distinguish between normal WordPress user passwords and WordPress Application Passwords.
We strongly recommend using a WordPress Application Password, as this maximises compatibility with security plugins and services.
See the Plugin Interface chapter for details on how to set up an application-specific password.
Can I Use WordPress Multisite?¶
Yes, WordPress multisite is supported!
To connect Zapier Integration for WooCommerce to an individual site in a WordPress multisite network, you need to authenticate using a Super Admin user account. You need a separate authentication for each site in your network.
In WordPress Multisite, regular administrators of an individual site can’t edit users (and therefore customers) on the site.
You can use the Application Passwords feature to create a unique password for each site in your multisite network.
An individual WooCommerce Zap can’t be used by multiple individual sites in a multisite network. Instead, you will need separate Zaps for each site. To streamline this process, you can duplicate a Zap once you have created it for the first site. When duplicating, you only need to switch the WooCommerce authentication/account to the other site.
We also suggest setting up a Server Cron Job for each sub-site on your network that uses Zapier Integration for WooCommerce.
Can I Use a Separate Zap for Each Product in an Order?¶
Yes! Please see here for details.
Can I Use Variable Products and/or Variations?¶
Yes, variable products and individual variations are fully supported. Please see the Product Actions and Variable Products sections for full details.
What About Order Line Items?¶
The Zapier Integration for WooCommerce plugin has full support for handling arrays (lists) of data (such as multiple order line items).
Multiple line items can be used in supported action. For example, you can create an itemised invoice in Quickbooks or Xero with multiple (separate) line items, provided that both Apps support line items.
Alternatively, you can use the Line Item in an Order trigger.
The same is true for all the other “array” type fields. For example in an order the downloadable_files and the notes fields.
Zapier can support line items for specific apps but does not do so by default, so you’ll want to check to see if the action you want to pair with Zapier Integration for WooCommerce has line item support. Most often line item support relates to invoicing and financial apps, but some other apps do have support as well.
Please be careful while setting up the Line Item in an Order trigger. Tasks can be stopped and Zap can be disabled if the order doesn’t have a line item. This typically does not happen on a production site but can be common during development.
What Should I Do When Changing My Website’s URL or Domain Name?¶
The recommended workflow for moving or copying your site to a new address is as follows:
- Stop your corresponding Zaps on Zapier’s My Zaps screen.
- Move or change the URL of your website.
- Go to Zapier’s My Apps screen, and locate your existing WooCommerce authentication. Click the Reconnect button and re-authenticate with your WooCommerce store’s new URL. This tells Zapier to communicate with your new URL instead of the old one.
- Enable all of your corresponding Zaps.
After doing so, we recommend reviewing each WooCommerce Zap and testing it to confirm that it is still functioning as expected.
What Happens if I Change My URL Without Editing the Zaps?
Change Site Domain:
- The site continuously sends data to Zapier.
- When you edit a Zap, Zapier encounters an error (due to the old missing URL), and your site stops sending data.
- Your site could fail to receive data, and your actions will fail.
Copy the Site to a New URL:
- Both the old and new sites send data to Zapier.
- Only your old site receives data.
- When you edit a Zap, Zapier notifies the old site about the change, but not your new site. As a result, the new site could fail to send data and stop working.
Can I Access Subscription Meta Data?¶
The Subscription resource2 doesn’t natively support accessing a subscription’s meta data.
However, there is a workaround. In your Zap, find the associated order for the subscription, as this order is typically for the initial payment, which often contains the required metadata.
For example:
- Step 1. WooCommerce app → Subscription Resource, and Subscription created Trigger Rule.
- Step 2. WooCommerce app → Find Order action, where the “Order ID” equals the value from the
parent_idfield from the newly created Subscription in Step 1. This finds the original order for the subscription that was just created.
Your subsequent Zap step(s) can then use the data from the Order step (Step 2), rather than the Subscription step (Step 1).
Can I Receive Booking Data?¶
Yes, the Booking resource supports sending booking data from your store to Zapier. See options in Trigger Rules.
It does not support creating or updating Bookings via Zaps, because WooCommerce Bookings itself does not natively support creating or updating Bookings via their REST API endpoints.
If you would like us to add Booking actions as a feature, please see the Can This Extension Do [feature]? section for how to request it.
Can I Access Membership Data?¶
Yes, the Membership Plan and the User Membership resources1 support sending membership data from your store to Zapier.
It supports creating or updating User Memberships via Zaps, but not for Membership Plans, as WooCommerce Memberships does not natively support creating or updating Membership Plans via their REST API endpoints.
Can This Extension Do [feature]?¶
New features are added to this extension based on customer demand.
We recommend searching for your idea on the Zapier Integration for WooCommerce Feature Requests board.
- If your idea has already been suggested, please add your vote for it.
- If your idea hasn’t already been suggested, post your idea on the Ideas Forum so that others can vote on your idea.
We review Zapier Integration for WooCommerce Ideas Forum suggestions regularly and use the votes to understand how many customers are interested in the ideas posted. We then take this into account when planning future releases of Zapier Integration for WooCommerce.
How Can I Change the Format of the Order Date Field?¶
By default, the Order Date field is supplied in a universal timestamp format (ISO 8601 as per Zapier’s specification).
If required, the date/time format can be changed in your Zap by adding a Formatter action to your Zap. For further reference, see the Formatter chapter.
How Can I Use the Tax Class Field?¶
The default tax class in English is named “Standard”, and you can add more in the WordPress Dashboard by navigating to Side Menu → WooCommerce → Settings → Tax tab → Additional tax classes field.
When you create, update or search product data, either directly or as part of an order, and you want to specify the tax class, you need to use the “slug” version of the name. This means you need to use a lowercase version of the name with underscores instead of spaces.
For example, “Standard” becomes standard, and “Reduced Rate” becomes reduced_rate.
Can I Send Previous (Historical) Data to Zapier?¶
After you install and configure Zapier Integration for WooCommerce, your Zap(s) you can transfer your data missed through an existing Zap.
What Data is Sent to or Received from Zapier?¶
Please see the Resources page for full details and Data Field Definitions.
Is My Data Secure?¶
Zapier Integration for WooCommerce always sends and receives your WooCommerce over an HTTPS encrypted connection, which allows a secure connection between your WooCommerce installation and the Zapier.com service.
Your WooCommerce store requires an SSL certificate for this secure connection to operate. Please see System Requirements for more details.
We also recommend familiarizing yourself with Zapier Legal.
Please see the GDPR Compliance chapter for more information on data privacy.
What Data Do You Store?¶
We, the developers of Zapier Integration for WooCommerce do not access, transfer or store any of your customer data whatsoever.
The WooCommerce Extension stores information on all the incoming or outgoing connections. Everything else is transferred as soon as possible from/to Zapier. The data is temporarily stored in memory and/or in a WordPress temporary table.
Please see the GDPR Compliance chapter for more information on data privacy.
What Data Do You Collect?¶
We, the developer of the Zapier Integration (Tectalic) do not transfer or store any of your customer data whatsoever. In the event of a support request, we request the WooCommerce status information and may request access to your WooCommerce store and Zapier account.
The WooCommerce Extension is designed to collect and send (or receive) supported Resources data to (or from) the Zapier service. You can see all the data in the Field Definitions tables.
Please see the GDPR Compliance chapter for more information on data privacy.
What Data Do You Share?¶
The WooCommerce extension communicates directly between your WooCommerce store and Zapier. For reference, here are the Zapier Privacy Policy and Automattic (WooCommerce) Privacy Policy pages.
Please see the GDPR Compliance chapter for more information on data privacy.
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Only available if the WooCommerce Memberships plugin is installed. ↩
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Only available if the WooCommerce Subscriptions plugin is installed. ↩