Order Note

Order Notes are the notes attached to individual orders.

They are used to keep track of internal notes, such as order status changes, fulfilment notes, or customer notes such as notes about a customer’s preferences, or order history.

When viewing an existing order in WooCommerce, you can see the order notes in the Order notes section on the right of the screen.

Trigger Rules¶

A Trigger Rule defines an event (or multiple events) that will cause WooCommerce data to be sent to a Zapier Zap.

The following trigger rules are available to trigger your Zaps when order note data in your WooCommerce store is added or deleted.

Order Note created¶

Triggers when an order note is added to an order.

The Order Note created trigger rule will trigger for all order notes that are added (both customer notes and private notes).

Order Note deleted¶

Triggers when an order note is deleted.

Due to limitations in how WooCommerce handles deleted events, only the ID of the deleted resource is sent to Zapier when using this trigger rule. No other data fields are available.

Actions and Searches¶

WooCommerce does not allow updating an order note.

An action is an event a Zap performs after it is triggered. Actions allow you to create new WooCommerce data from a Zap.

Searches let you find existing WooCommerce data in a Zap, and then use it later in a subsequent step.

Create Order Note¶

Creates a new order note in WooCommerce, attached to an existing Order.

When creating an order note, if the Customer Note field is set to True, then the note will be emailed to the customer. If Customer Note is set to False, then the note will be private and only visible to store administrators.

Create Input Fields¶

NAME	TYPE	DESCRIPTION
Order Id	integer	The Order ID to add the note to. Required
Note	string	Order note content. Required
Customer Note	boolean	If true, the note will be shown to customers and they will be notified. If false, the note will be for admin reference only.
Added by User	boolean	If true, this note will be attributed to the current user. If false, the note will be attributed to the system.

Find Order Note¶

Searches for an existing order note in WooCommerce. Optionally create one if none are found.

Searches return the first result found

Each search has a default sort order, so when defining your Search step, you can use the Order and Orderby fields to choose (for example) whether the most recent result or the oldest result is returned from your search.

Search Input Fields¶

NAME	TYPE	DESCRIPTION
Order Note Id	string	Limit search by ID.
Order Id	integer	Limit results to those matching this Order ID.
Type	string	Limit result to customers or internal notes.
Search	string	Limit results to those matching a string.
Order	string	Order sort attribute ascending or descending.
Orderby	string	Sort collection by object attribute.

Order Note Data¶

NAME	TYPE	DESCRIPTION
Id	integer	Unique identifier for the resource.
Order Id	integer	Order ID
Author	string	Order note author.
Date Created	date-time	The date the order note was created, in the site’s timezone.
Note	string	Order note content.
Customer Note	boolean	If true, the note will be shown to customers and they will be notified. If false, the note will be for admin reference only.

Data Fields May Differ in Your WooCommerce Store

WooCommerce Zapier utilises WooCommerce’s REST API. Data field names, descriptions, and values can vary from one WooCommerce store to another.

Your store’s data, fields, and trigger rules may differ from this documentation due to any of the following:

WordPress versions and the locale/language used.
Your WooCommerce versions and the features enabled.
Your active WordPress plugins and WooCommerce extensions.
Any custom code that overrides or changes how the WooCommerce/WordPress REST API operates.

Note: The field definitions are generated using the following settings:

WordPress v6.6 with the en_US locale.
WooCommerce v9.2 with tax and coupon functionality enabled.
The WooCommerce Bookings, WooCommerce Memberships, and WooCommerce Subscriptions plugins were active.