Support

How to Contact Us¶

You can reach our support team by submitting a support request on the WooCommerce.com website.

Please note: You must have an active subscription to WooCommerce Zapier to contact us.

Steps to Submit a Support Request¶

1. Visit the WooCommerce.com support page, and log in with your WooCommerce.com account.
2. Select the following options from the dropdown menus:
   • What do you need help with? : Technical support
   • Product: WooCommerce Zapier
3. In the Tell us how we can help you section, please include:
   • The email address of your Zapier.com user account.
   • A detailed description of your query.
   • The error message(s) that you are receiving (if applicable).

Our Response Time¶

Once you submit your request, it will be sent directly to us. We respond during Australian business hours:

• Days: Monday to Friday
• Hours: 9 am to 5 pm (GMT +8)

We aim to reply within 1-2 business days.