Managing Subscriptions¶

The Tectalic Wine Club admin gives you full visibility and control over your members' subscriptions.

Subscription List¶

The subscription list view shows all subscriptions with status tabs to filter by Active, Paused, Cancelled, Expired, or Failed subscriptions.

Subscription Details¶

Clicking a subscription opens the detail view showing:

• Customer name and email
• Club name, frequency, and case size
• Current status
• Next billing date
• Current items and quantities
• Delivery method and address
• Payment method on file
• Activity log

Actions¶

You can perform the same actions as customers, plus you have visibility into the full activity history.

Pause¶

Pausing stops billing and deliveries until you or the customer resumes the subscription. Use this when a customer requests a temporary hold (e.g., travelling, or excess stock).

Resume¶

Resuming restarts billing on the next scheduled date.

Cancel¶

Cancelling permanently ends the subscription. Any orders already placed or in progress continue as normal. This cannot be undone.

Skip¶

Skipping pushes the next order to the following billing cycle. The skipped billing date and new next billing date are shown before confirming.

Order Now¶

Order Now charges the customer immediately for their next scheduled order. This is useful when a customer wants their delivery early. Since the order is placed early, future orders also shift forward.

If the billing attempt fails (e.g., due to inventory issues), no automatic retries occur. You need to resolve the issue and trigger Order Now again.

Change Items¶

Available for Choose Your Own clubs only. You can modify the wine selection on behalf of the customer. The total number of bottles must match the case size. Changes apply to the upcoming order and all future orders.

By default, the customer receives an email when their items are changed. To make a change silently, uncheck Send notification email to customer before saving.

For Curated clubs, the wine selection is fixed and cannot be changed.

Change Delivery¶

Update the delivery address or switch between delivery methods (shipping, local delivery, or winery pickup). The system checks which delivery options are available for the address and shows the available options along with any shipping cost changes.

Reactivate¶

Available for failed or on-hold subscriptions. When a subscription fails due to payment issues, the customer should update their payment method first. Then you can reactivate the subscription, which immediately attempts to charge the customer's payment method.

Activity Log¶

Each subscription has an activity log showing all changes over time. Each entry includes:

• What changed — The action taken (e.g., paused, items changed, address updated)
• Who made the change — Customer, merchant, or system
• When — Timestamp of the change

The activity log gives you a complete audit trail for each subscription.