Managing Subscriptions¶
The Tectalic Wine Club admin gives you full visibility and control over your members' subscriptions.
Subscription List¶
The subscription list view shows all subscriptions with status tabs to filter by Active, Paused, Failed, or Cancelled subscriptions.
Searching Subscriptions¶
Use the search field at the top of the subscription list to find members by customer name, email address, or club name. You can also search directly from the dashboard — the search navigates to the subscription list with your search term pre-filled.
Note
Customer name and email search queries the Shopify Admin API. If this is temporarily unavailable, search falls back to club name matching only, and a banner informs you of the limitation.
Subscription Statuses¶
Each subscription is in one of these statuses:
| Status | Description |
|---|---|
| Active | Billing on schedule — orders are created and charged automatically |
| Paused | Temporarily on hold — can be resumed by the customer or merchant |
| Failed | Ended due to repeated payment failures — can be reactivated after updating payment |
| Cancelled | Permanently ended by the customer or merchant — cannot be undone |
Subscription Details¶
Clicking a subscription opens the detail view showing:
- Customer name and email
- Club name, frequency, and case size
- Current status
- Next billing date
- Current items and quantities
- Delivery method and address
- Payment method on file
- Activity log
Real-Time Progress Feedback¶
When you perform any action on a subscription, the app shows real-time progress directly on the page. You'll see:
- A banner with a spinner and status message while the operation is being processed
- The page is greyed out while the operation is in progress, preventing conflicting actions
- When the operation completes, the page automatically refreshes with the updated data
- If something goes wrong, an error message is shown so you know what happened
For bulk operations like Replace Product, the subscription page also shows the overall bulk progress (e.g., "Updating items — part of Replace Product: 150/200 subscriptions updated").
Actions¶
You can perform the same actions as customers, plus you have visibility into the full activity history.
| Action | Description |
|---|---|
| Pause | Temporarily pause billing and deliveries |
| Resume | Resume a paused subscription |
| Cancel | Permanently end the subscription |
| Skip | Skip the next scheduled order |
| Order Now | Charge the customer immediately for their next order |
| Change Items | Modify wine selection (Choose Your Own clubs only) |
| Change Delivery | Update the delivery address or method |
| Reactivate | Reactivate a failed subscription |
Pause¶
Pausing stops billing and deliveries until you or the customer resumes the subscription. Use this when a customer requests a temporary hold (e.g., travelling, or excess stock).
Resume¶
Resuming restarts billing on the next scheduled date.
Cancel¶
Cancelling permanently ends the subscription. Any orders already placed or in progress continue as normal. This cannot be undone.
Skip¶
Skipping pushes the next order to the following billing cycle. The skipped billing date and new next billing date are shown before confirming.
Order Now¶
Order Now charges the customer immediately for their next scheduled order. This is useful when a customer wants their delivery early. Since the order is placed early, future orders also shift forward.
If the billing attempt fails (e.g., due to inventory issues), no automatic retries occur. You need to resolve the issue and trigger Order Now again.
Change Items¶
Available for Choose Your Own clubs only. You can modify the wine selection on behalf of the customer. The total number of bottles must match the case size. Changes apply to the upcoming order and all future orders.
By default, the customer receives an email when their items are changed. To make a change silently, uncheck Send notification email to customer before saving.
For Curated clubs, the wine selection is fixed and cannot be changed.
Change Delivery¶
Update the delivery address or switch between delivery methods (shipping, local delivery, or winery pickup). The system checks which delivery options are available for the address and shows the available options along with any shipping cost changes.
Reactivate¶
Available for Failed subscriptions. When a subscription fails due to payment issues, the customer should update their payment method first. Then you can reactivate the subscription, which immediately attempts to charge the customer's payment method.
Activity Log¶
Each subscription has an activity log showing all changes over time. Each entry includes:
- What changed — The action taken (e.g., paused, items changed, address updated)
- Who made the change — Customer, merchant, or system
- When — Timestamp of the change
The activity log gives you a complete audit trail for each subscription.
Operation Feedback¶
When you perform an action on a subscription or club, real-time feedback is shown directly on that page. Operation banners and progress are scoped to the specific subscription or club you're working on — you won't see banners for operations happening on other subscriptions or clubs while you're browsing elsewhere in the app.
Bulk operations like Replace Product or curated product updates show a progress bar on the club edit page while they run.