Merchant Emails¶

The app sends alerts to you (the merchant) when issues arise that need your attention. These are separate from the customer-facing emails described in Customer Emails.

Billing Failure Alerts¶

When a subscription payment fails due to an issue on your end — such as insufficient inventory or a payment provider configuration problem — you receive an email with the customer's details, the specific error, and guidance on how to resolve it. The email also includes the automatic retry schedule so you can fix the issue before the next attempt.

For inventory issues, the alert includes the specific products and variants affected, including SKU and a direct link to the product in your Shopify admin. If the issue is caused by out-of-stock or unavailable products, the email also suggests using Replace Product as an alternative to restocking, with a direct link to the affected club's edit screen.

These alerts also apply to Order Now failures. Since Order Now has no automatic retries, the alert advises you to use Order Now on the customer's behalf once the issue is resolved.

For billing failures caused by customer-side issues (e.g., declined card), the customer is notified directly. See Billing & Payments for the full retry schedule and failure handling.

Product Alerts¶

Product Deleted Alert¶

When a product used in any club is deleted from Shopify, you receive an email listing the affected clubs, the number of active subscriptions on each, and a direct link to each club's edit screen. The email recommends using Replace Product to swap the deleted product for an alternative. If there are active subscriptions, the alert warns that those subscriptions may fail at their next billing until the product is replaced.

Curated Product Availability Alerts¶

For Curated clubs, the app also proactively checks that all products are available before billing:

Immediate alerts: When a curated product becomes unavailable (out of stock or changed to draft/archived), you receive an email immediately. The alert includes the affected product, which clubs use it, and active subscription counts.

Pre-billing alerts: A daily check looks at subscriptions billing within the next 7 days. If any curated product is unavailable, you receive an alert with resolution options — including using Replace Product (recommended), re-adding the products to Shopify, or removing affected combinations. The email includes direct links to the affected club's edit screen.

Reconciliation alerts: A scheduled sync checks that the products in your Curated clubs are still available. If products have been removed or modified in Shopify (e.g., through the Shopify admin rather than the app), you receive an alert listing the missing products by combination, with guidance on how to resolve the issue — including using Replace Product.

These availability alerts only apply to Curated clubs. Choose Your Own members can self-serve by changing their items if a product becomes unavailable.

Summary¶