Merchant Emails¶

The app sends alerts to you (the merchant) when issues arise that need your attention. These are separate from the customer-facing emails described in Customer Emails.

Billing Failure Alerts¶

When a subscription payment fails due to an issue on your end — such as insufficient inventory or a payment provider configuration problem — you receive an email with the customer's details, the specific error, and guidance on how to resolve it. The email also includes the automatic retry schedule so you can fix the issue before the next attempt.

For inventory issues, the alert includes the specific products and variants affected, including SKU and a direct link to the product in your Shopify admin.

These alerts also apply to Order Now failures. Since Order Now has no automatic retries, the alert advises you to use Order Now on the customer's behalf once the issue is resolved.

For billing failures caused by customer-side issues (e.g., declined card), the customer is notified directly. See Billing & Payments for the full retry schedule and failure handling.

Curated Product Alerts¶

For Curated clubs, the app proactively checks that all products are available before billing:

Immediate alerts: When a curated product becomes unavailable (deleted, out of stock, or changed to draft/archived), you receive an email immediately. The alert includes the affected product, which clubs use it, and active subscriber counts.

Pre-billing alerts: A daily check looks at subscriptions billing within the next 7 days. If any curated product is unavailable, you receive an alert so you can resolve inventory issues before the billing attempt.

Reconciliation alerts: A scheduled sync checks that the products in your Curated clubs match the selling plan group in Shopify. If products have been removed from the selling plan group (e.g., through the Shopify admin rather than the app), you receive an alert listing the missing products by combination.

These alerts only apply to Curated clubs. Choose Your Own members can self-serve by changing their items if a product becomes unavailable.

Summary¶