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Support

Getting help

If you need help with the app, the quickest path is the in-app live chat:

  1. Sign in to your Shopify admin
  2. Open the Tectalic Wine Club app from the left-hand Apps menu
  3. Click Contact support in the top right of any screen
  4. On the Support page, click Contact support again to start a chat with the team

For quick how-to questions, try the AI chatbot in the corner of every page on this documentation site. It's an automated assistant that answers from the docs themselves — it isn't staffed by our team. For anything that needs a real person, use the in-app live chat above.

Our team is available during Australian business hours for setup, troubleshooting, or any questions about the app.